Terms & Privacy

Sentient Academy Privacy Policy

Effective as of May 2, 2019

Sentient Academy is committed to protecting your privacy and personal information. Please read carefully to learn how we use the information you provide responsibly. This privacy policy outlines what information we collect from you, how it is used and who will have access to such information. You MUST agree with this policy in order to use anything Sentient Academy offers. Any Privacy Policy questions and concerns can be sent to keith@sentientacademy.com

First of all, we do not and will not sell your personal information to third parties. Your data is restricted to only Academy Administrators in order to perform necessary operations. We only collect your data in order to improve your experience with Sentient Academy in regards to:

  • Products and services

  • Student support and issue resolution 

  • Updates and communications 

  • Marketing and advertising related to your engagement

Sentient Academy uses a variety of software tools to operate and improve your engagement. Detail information about specific software is considered as proprietary information owned by Sentient Academy. However, each software tool is constantly updating its security measures to ensure our interaction with your data is protected. 

By creating an account with Sentient Academy using your email or sign up for an email list, you agree to receive email communications. At any given time, you can freely unsubscribe from these emails or opt-out of certain communications. 

Sentient Academy may disclose your personal information when it is necessary: 

  • To provide services to you

  • To protect our rights

  • To protect us against liability

  • To prevent fraudulent activity

  • To pursue remedies or limit any damages

  • To comply with a subpoena, warrant, or an order made by a court, person or body with jurisdiction

  • In good faith that a law, regulation, rule or guideline requires it

We are not legally required to keep your information longer than it is necessary for the purposes described in this policy. 

As far as discussions and comments you create, they are kept indefinitely to maintain its normal functionality unless you or an administrator deletes them.

Sentient Academy uses several service providers in the United States to manage our data with the highest degree of security measures. However, no security system is impenetrable due to the inherent nature of the Internet. Sentient Academy has policies in place in case of breach situation. In the event of a data breach, upon becoming aware of the breach, Sentient Academy will determine the scope and nature of the breach and notify any users affected, as well as any organizations that require notification of such a breach. Sentient Academy will work with the relevant professionals to make all reasonable efforts to halt and mitigate any data breach.

Personally identifiable information

Depends on what you do when you visit our website https://www.sentientacademy.com, Sentient Academy only collects personally identifiable information if you voluntarily submit it to us. You can refuse to supply such information which might prevent you from fully engaging in Sentient Academy’s activities. 

Children under thirteen

Sentient Academy does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this site. 

Non-personal identifiable information

Certain non-personal identifiable information about a user’s interaction with Sentient Academy may be collected and stored in a secured, non-disclosed location. Such information helps us to fine-tune our technical specifications, track your progress to maintain and improve the quality of our products and services. 

Account registration

You will be required to provide your name, email address, postal code and country when you create an account with Sentient Academy. We collect such information in order to authenticate your identity as the account owner and be sales tax compliant. Your email will be used as our main communications method for:

  • Account or password changes;

  • Order, subscription, membership-related matters; and

  • Products and services offering, interruption, and updates. 

We also store the information you entered to create an account and to leave comments to operate site-wide functions.

Purchases

The information you provide during your checkout process is used for:

  • Account, purchase, refund, and dispute related communications. 

  • Payment processing and fraud prevention.

  • Legal and tax compliance. 

  • Learning experience development and updates. 

Payments

Sentient Academy uses Stripe to process payments you make. When processing payments, some of your data will be passed to the payment processor using secured encryption.

If you subscribe to a recurring plan, your payment information will be securely stored on the Stripe platform to charge your payment method when payments are due. Sentient Academy does NOT store your credit card information in our database. Your information is encrypted and maintained by our payment processor Stripe.

To learn more about how Stripe handles your information, please visit https://stripe.com/gb/privacy

Survey, forms, and discussions

When users participate in surveys or discussions, we collect the data to maintain, analyze and improve our performance.

Please be aware that the following information is viewable to the public so be respectful and considerate to others:

  • Your username and profile photo

  • The topics, replies, and uploads you created

  • Your certifications and achievements 

Please be advised not to include any embedded location data (EXIF GPS) when you choose to upload images as such information can be extracted potentially.

Cookies

With your permission, unless you disable cookies, your web browser stores cookies on your local drive to track your browsing activities or preferences. In order to consistently supply you relevant services we may utilize cookies for:

  • Analyzing your visit to personalize contents delivered to you 

  • Streamlining your account access

  • Managing your feedback, comments shared with others

When you log into your account, a temporary cookie with nonpersonal data is used to determine if your browser accepts cookies and will be deleted when you close the browser.

We also set up site-specific cookies to save your activities and preferences which may last up for a year if not cleared. Cookies can be deleted, blocked or disabled through your browser settings if you wish. 

Embedded content from other websites

In order to continue offering the best pricing for you to enjoy the premium learning experience, Sentient Academy curates sponsored content from relevant sources and may embed content (e.g. videos, images, etc.) from other websites. The embedded content follows the same manner regarding privacy as if you have visited the other website.

You are entitled to request an exported file of any personal data we store as long as it is available. You can also request such data to be erased, except for the data kept for administrative, legal, or security purposes.

California Privacy Rights

California residents have the right to request the following information as long as you have established a business relationship with Sentient Academy:

  • A list of the categories of personal information that a business has disclosed to third parties during the immediately preceding calendar year for the third parties’ direct marketing purposes if any, and

  • the names and addresses of all such third parties if any. 

  • Sentient Academy and/or your consultant will collect your address and zip code to facilitate delivering any information you choose to obtain. The collection of such information is necessary to complete your request.

If you are a Sentient Academy user and a California resident, please contact us at keith@sentientacademy.com to request this information. Please note that we are only required to respond to each user once per the calendar year.

GDPR Policy Rights

If you are located in certain countries, including those that fall under the scope of the European General Data Protection Regulation (AKA the “GDPR”), data protection laws give you rights with respect to your personal data, subject to any exemptions provided by the law, including the rights to:

  • Request access to your personal data;

  • Request correction or deletion of your personal data;

  • Object to our use and processing of your personal data;

  • Request that we limit our use and processing of your personal data; and

  • Request the portability of your personal data.

You can access, correct, or delete your personal data using your account settings and tools that we offer, but if you aren’t able to do that, or you would like to contact us about one of the other rights, please contact us at keith@sentientacademy.com. EU individuals also have the right to make a complaint to a government supervisory authority.

We reserve the right to update this Privacy Policy at any time. As we grow and evolve, we’ll continue to focus on improving our privacy practices for your benefit.

We will make reasonable efforts to notify our users about our Privacy Policy changes. You are encouraged to check this page frequently for any changes and become aware of any modifications.

By using this website, SentientAcademy.com, you consent to our Privacy Policy.

All questions and concerns about your privacy can be sent to keith@sentientacademy.com.

 

Sentient Academy Terms and Conditions

Effective Date: May 2, 2019

Please read this contract between you and Sentient Academy carefully before creating your account and accessing the site. By checking the box, you accept and agree to all of the terms and conditions imposed in this agreement.

Some Sentient Academy content/services are available to you free of charge, while others require you to pay a fee. Both free and paid content/services are subject to the terms and conditions of this Agreement. If you do not agree to these terms, you may choose not to proceed with this site.

Sentient Academy reserves the right to modify these terms at any time. Except as otherwise stated herein, any change to these terms is effective immediately after Sentient Academy gives reasonable notice to you through e-mail, a site posting or any other means by which you may obtain notice. It is your responsibility to check periodically for changes to these terms. Any use of the site after changes have been made shall be deemed acceptance of the changed terms and/or conditions.

Account Access and Rights

Sentient Academy hereby grants you a limited, non-exclusive, non-sublicensable and non-transferable license to access the content and information available on the website according to the provisions contained herein. Your license may be subject to the payment and/or the subscription fees and adherence to these Terms. You agree not to allow any other person access to your account and license. 

Sentient Academy’s mission is to provide premium learning experience through its resources. We are continuously expanding these resources and will take reasonable commercial efforts to provide uninterrupted services and access to our library. Due to the nature of the internet and conditions beyond the Sentient Academy’s control, you may not be able to access our site occasionally. If the issue of connectivity to the site is an issue within Sentient Academy’s control, Sentient Academy will take reasonable steps to ensure services and access are restored within a reasonable time frame. This means Sentient Academy will make reasonable efforts in good faith without an unduly or burdensome use or expenditure of time, resources, personnel or money. 

While Sentient Academy strives to deliver the top-quality learning experience to you, it is your sole responsibility to make sure your hardware, software, and Internet service are compatible with such performance.

One-Time Demo Package Purchase

  • No discounts, rebates or special offers can be applied after the purchase.

  • Licensed to access package content in your library with no expiration date.

  • Unlimited access to package content through your library.

  • In the event where the purchased package content is later included as part of the subscription plan, no refunds will be processed for the purchased package.

  • In the event where a subscription plan is canceled, if you wish to continue access to specific courses, a separate one-time package purchase may be made.

  • Sentient Academy may increase pricing for future purchases at any time and for any reason without notice.

One-Time Critique Service Purchase

  • No more service obligation exists immediately after the refund.

  • No discounts, rebates or special offers can be applied after the purchase.

  • Licensed to keep purchased service and related content in your account with no expiration date.

  • Service obligation is limited to each specific service package.

  • In the event where a purchased service is later included as part of the subscription plan package, no refunds will be processed for the purchased service.

  • In the event where a subscription plan package is canceled, if you wish to continue access to a specific service, a separate one-time service purchase may be made.

  • Sentient Academy may increase one-time critique service fees for future purchases at any time and for any reason without notice.

Subscription Plan 

  • No more access to course contents immediately after the refund.

  • Unlimited access to courses/services included in a specific subscription plan package.

  • Default to automatically renew and charge your method of payment monthly on the same date of each corresponding month or on the final date of month if no corresponding date until canceled by you.

  • Any subscription can be canceled by logging into your account, under “My Account”, “Billing Info” then “Active Subscriptions”.

  • Discounts, rebates or other special offers only valid for initial term.

  • Subscriptions will renew at the full subscription rates agreed upon sign up.

  • Sentient Academy may increase subscription fees for a subsequent subscription period at any time and for any reason with notice at least thirty (30) calendar days prior to the change.

  • Sentient Academy may terminate the subscription if the subscription cannot be renewed due to invalid payment methods.

 

Refund policy

If Sentient Academy doesn’t quite work for you after trying out our free courses or previews,  we offer the following refunds:

  1. Subscription plan: only the most current charge, except for the first month, is refundable. For example, you have been paying subscriptions from January to May and you just paid June subscription and decide to terminate and get a refund. You will only be refunded for your June subscription fee.
  2. Demo Package one-time purchase: non-refundable.
  3. Master critique one-time purchase: only refundable within 24 hours or first engagement is performed, whichever comes first.

Prohibited Conduct Policy

To ensure that you do not engage in Prohibited Conduct, Sentient Academy reserves the right to monitor your use and to revoke or deny access to any party who performs the following: 

  • Permit or provide others access to the site using your account credentials or the credentials of another authorized user.

  • Place any virus, advertisement, communication in any way interrupts the use, performance or service of the site, or adversely affects Sentient Academy’s computers, servers or databases.

  • Initiate any communications with any party in any way so that the communications appear to be generated by Sentient Academy.

  • Use any disrespectful language or illegal material to post any communication that leads to criminal conduct or civil liability.

  • Capture, duplicate or otherwise retain information and content available on the Site other than what is expressly allowed by these terms.

  • Unauthorized misuse of any information available on the site to impose any security threat or to create any false impression of such information belongs to any party except for Sentient Academy. 

  • Violate the Copyright Act or other laws of the United States in any possible way.

  • Solicit funds, goods or services on the site without explicit permission. 

  • Excessive usage of the content and services available that suggests any potential violation of the terms. 

Proprietary Rights

Sentient Academy and its content providers shall retain all worldwide rights in the intellectual property available through the site, including, but not limited to, trademarks, inventions, trade secrets, the software code, design elements, and the copyrights in its original content. You are advised to assume that everything on the site is protected and owned or licensed by Sentient Academy except as expressly stated in the terms. 

You shall not reproduce, duplicate, distribute, display any information for commercial use without the prior written consent of Sentient Academy. 

If you submit any unsolicited intellectual property or proprietary information to Sentient Academy, you may forfeit your rights contained in such communication or material.

Feedback

In the course of using Sentient Academy’s services, we may ask, and you may provide, Sentient Academy with any feedback relating to the Services (including, without limitation, feedback related to usability, performance, interactivity, bug reports, and test results) (“Feedback”), Sentient Academy will own all right, title, and interest in and to such Feedback (and you hereby make all assignments necessary to achieve such ownership). You acknowledge and agree that all Feedback is given voluntarily and does not contain confidential or proprietary information, and shall be considered as non-confidential by Sentient Academy.

Indemnification

You agree to defend, indemnify and otherwise hold harmless Sentient Academy and its officers, directors, agents, employees, shareholders, content creators, successors and assigns from and against any cause of action or claim, including court costs, expenses and attorney fees, related to or arising from Prohibited Conduct Policy or other improper or illegal use of the site, or breach of these Terms.

Privacy Policy

All of Sentient Academy employees are required to adhere to ethical standards in gathering, using, and safeguarding any information you provide as outlined in Sentient Academy’s Privacy Policy.

Security and Authorized Use

You are prohibited from violating or attempting to breach the security of the Site. Sentient Academy has the right but not the obligation to investigate occurrences of possible violations and will cooperate with all applicable law enforcement authorities in prosecuting violators. 

You are encouraged to take reasonable steps to protect against unauthorized access to your account. You represent and warrant that you are the person on whose behalf you claim to accept these terms. If you are entering into these terms on behalf of a party, you represent and warrant that you have the power and authority to do so. You also represent and warrant that you are an adult who is legally able to enter into these terms. 

You agree to notify Sentient Academy immediately of any unauthorized use of your account information as well as any suspicion of such events. You may be held liable for any losses incurred by Sentient Academy, its affiliates, officers, directors, employees, consultants, agents or representatives due to someone else’s use of Your account. 

Sentient Academy will NEVER ask for Your password. If you receive any suspicious email asking for your password or account information, please notify Sentient Academy at keith@sentientacademy.com.

Warranties

You agree to access this site at your own risk. The content and services are provided as-is and as available without any form of warranty. Sentient Academy does not warrant any guaranteed result from the use of the content and services. Sentient Academy does not warrant that your access to the site will be uninterrupted, error-free, virus-free or completely secure.

Limited Liability

Under no circumstances and under no legal theory (tort, contract or otherwise) shall Sentient Academy or any of its affiliates, agents, employees, shareholders, directors, officers, third party content providers, content creators, successors or assigns be liable to you or any other person or entity for any indirect, special, incidental, punitive or consequential damages of any character, including without limitation, damages for loss of goodwill, work stoppage, computer failure or malfunction, loss of data, loss of productivity or contract, or any and all other commercial damages or losses. Your use of this site is at your sole risk and you are solely responsible for any damage to your computer system in excess of the amount Sentient Academy received from our users. 

This disclaimer is applicable to any damage or injury resulting from the negligence Sentient Academy, computer virus or security breach, telecommunications errors, or unauthorized use of user information. Sentient Academy is not liable for criminal, tortious, or negligent actions or omissions of third parties that affect this site. The laws of your jurisdiction may prohibit or modify the foregoing disclaimers and limitations on damages, and such disclaimers or limitations on damages may not apply to you.

Third-Party Content

In order to provide the best possible service, Sentient Academy partners with third-party content creators to provide professional classes and to enhance the user experience with Sentient Academy. In no way does your membership with Sentient Academy, nor your access to these materials, including but not limited to texts, templates, worksheets, and videos,  presented by the third-party creators establish a professional relationship between you and these third-party creators. You are not their clients, and they do not represent you in any fashion unless you independently seek after their services and they agree to take you on as a client. 

While the information provided is valid, it is general by nature to fit a broad audience. You have no obligation to use our professionals as your personal service providers.  You should always exercise your best judgment and seek local counsel from attorneys, CPAs, marketing professionals, and other professionals in your area for help in determining what would be best for you.

Termination of Agreement

In addition to Sentient Academy’s other rights, it may terminate this agreement at any time and at its sole and absolute discretion. Sentient Academy may also terminate access to the site without notice if it believes, in its sole judgment, that you have breached or may breach any terms or conditions, or engaged in conduct that Sentient Academy deems inappropriate. 

In the event of termination of this Agreement, each Subscriber’s obligation to pay outstanding subscription fees shall survive any termination of this Agreement.

Miscellaneous

These Terms constitute the entire agreement between Sentient Academy and you regarding the subject matter hereof. Any previous agreement, whether oral or written, between Sentient Academy and you dealing with the subject matter hereof is superseded. 

These Terms may only be modified or amended in writing. If any portion of these Terms is determined to be unenforceable for any reason, such portion will be deemed severed and the remaining terms and conditions shall continue in full force and effect. 

Upon your breach or threatened breach of these Terms, Sentient Academy may pursue any legal or equitable remedy available. Sentient Academy’s remedies are cumulative and not exclusive. Failure of Sentient Academy to exercise any remedy or enforce any portion of this Agreement at any time shall not operate as a waiver of any remedy or of the right to enforce any portion of the agreement at any time thereafter. 

You agree that regardless of any statute or law to the contrary, any claim or action arising out of or regarding this Agreement must be filed within one (1) year after such claim or cause of action arose or be forever barred. By accessing the site, you accept this shortening of the statutes of limitations. Sentient Academy makes no representation that the content of the site is appropriate or available for use in all locations. Sentient Academy operates this site from the United States and makes no representation that the site complies with any foreign or international laws. You agree to comply with all applicable local laws, including any international laws, in using this site. You may not assign your rights or delegate your duties under these Terms. The parties agree that no third party is an intended beneficiary of these Terms. Sentient Academy cannot provide notifications via post, only e-mail.

These terms and any claim or action related to or arising from these Terms or content on the site shall be governed by Utah law, without regard to any provision that would make the laws of another jurisdiction applicable. All disputes between you and Sentient Academy shall be finally resolved through binding arbitration in Alpine, Utah. The arbitration shall be conducted by one (1) arbitrator who is a retired judge. The parties shall conduct discovery as agreed upon or as permitted by the arbitrator. A party may file for an order on the arbitration decision exclusively in the Utah Supreme Court or the United States District Court for the District of Utah. The parties shall share equally the costs of the arbitrator, arbitration body and arbitration facilities (if applicable). Each party may bring a claim or action for injunctive relief without submitting the claim to final and binding arbitration. Neither party shall have the obligation to post a bond or demonstrate actual harm before bringing a claim or action for injunctive relief. Each party consents to the exclusive jurisdiction and venue of the Utah Supreme Court or the United States District Court for the  District of Utah for any equitable claim or other action related to or arising from these terms. Each party shall bear his/her/its own expenses and attorneys’ fees related to any arbitration, claim or action.

 

 

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